We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Most items sold by JMKRIDE are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.
7-Day Guarantee
If your item arrives damaged or is defective, please follow the warranty process and contact us within 7 days of the order being received. After returning the product to the address provided by us, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
Special Notes:
1. Customers must first send us a clear photo or video of the damaged or defective product and the shipping packaging.
2. After JMKRIDE has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 30 USD, JMKRIDE will refund the same amount of 30 USD to the customer. If our technical team determines the item is not faulty, JMKRIDE will not compensate the return shipping fee.
3. Product returns must be via one of JMKRIDE’s approved shipping methods.
30 Day Unconditional Refund Guarantee for Unopened & Unused Items
If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.